Refund policy

To start a return, visit https://shopify.com/55470653629/account. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at detailgroupca@gmail.com.

Please review our terms before you reach out:

• We do not process returns on printed, washed or decorated merchandise.
• You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
• We do not accept returns on discontinued items or merchandise that is more than 30 days old.
• You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
• All returned or refused shipments are subject to a 15% restocking charge in addition to both outbound and return freight costs. We do not provide cash refunds.
• If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
• Please note that products that are considered non-returnable are noted as such on their respective product page. These products include but are not limited to: closeout items, face covers, items received directly from the vendor, items that receive a simple discount, etc.